FAQs

FAQs

How Earlens Fits and Feels

Below are the most frequently asked questions about the Earlens Contact Hearing Solution. If you have additional inquiries, please contact us today

Can you feel the Lens in your ear?

Just like any hearing aid technology, wearing the Lens takes some time to get used to. Most users feel a slight sensation when it is first placed on the eardrum, but that feeling goes away quickly.

Can I shower or swim with the Earlens on?

After removing the behind-the-ear Processor and Ear Tip, you can shower or swim as you normally would. If you swim regularly, we suggest using a pair of earplugs.

Is the Lens safe?

Clinical studies show that the Tympanic Lens does not damage the Tympanic Membrane or ear canal. In our Feasibility and Definitive trial, we had no major device related adverse events. Learn more in our clinical data section.

How does the Lens stay in place?

The custom design of the Lens makes it very stable. The Lens rests on the eardrum, much like a contact lens conforms to the eye. After the Lens is placed, you will be given instructions on how to apply mineral oil to the Lens to help keep it in place and working properly.

Can I remove and reinsert Earlens?

The rechargeable behind-the-ear Processor with an attached Ear Tip can be removed and reinserted by the user. However, the Lens is designed for insertion and removal only by a certified Earlens Hearing Professional.

QUESTIONS ABOUT HOW EARLENS WORKS

Where can I buy the Earlens Hearing Solution?

Click here to find an Earlens-trained hearing provider near you. If there isn’t one close enough, please sign-up for our email list here. We will let you know when an Earlens provider is in your area.

Is the Lens permanent?

No, the Lens can be removed at any time by an Earlens-trained Ear, Nose and Throat Physician.

Can I clean my ears when wearing Earlens?

We advise against using cotton swabs like Q-Tips or any other self-cleaning instrument once your Lens is in place as this may dislodge your Lens. Once you are fitted with Earlens, a mineral oil applicator will be provided with instructions on how often to apply mineral oil in order to keep your ear canal lubricated, clean your ear safely, and help the Earlens system continue to work properly.

How often do I need to see my doctor or audiologist with the Earlens Hearing Solution?

After the initial fitting and fine-tuning of your Earlens, we suggest that you see your Earlens Hearing Professional once a year or as needed.

If there is a problem with my Lens, can I use my old hearing aids as backup?

If necessary and depending on the style of your current hearing device, you may be able to use it by removing the Processor and Ear Tip portions of your Earlens. Please consult with your Earlens Hearing Professional before using a conventional hearing aid with your Lens in place.

Does the Earlens Hearing Solution help with tinnitus?

At this time, Earlens has not investigated the effect of Earlens for the treatment of tinnitus. Please sign up for our newsletter to stay informed of any progress.

Is earwax buildup a problem for the Earlens Hearing Solution?

Earwax generally does not cause problems with Earlens. However, we advise against using cotton swabs like Q-Tips or any other self-cleaning instrument, which could damage your Lens. Once you are fitted with Earlens, you will be provided with mineral oil and instructions on how to apply it to help move earwax out of the ear canal.

How often do I need to clean the Lens?

The Lens itself is not cleaned by the user. Should there be an excessive amount of build-up on the Lens, your Earlens hearing professional will determine the need for cleaning.

Are there different programs for various listening situations?

Yes, your Earlens Provider can create customized programs for use in different listening situations.

What size battery does the Earlens Hearing Solution use?

The Processor has an internal rechargeable battery. Each night, you will simply dock the Processor in the included charger.

Is there a battery in the Lens that sits on my eardrum?

No, the Lens is powered by the energy emitted by the Ear Tip, and does not require a battery.

QUESTIONS ABOUT INSURANCE AND WARRANTY

Does insurance cover the Earlens Hearing Solution?

Most insurance plans do not cover hearing aids. Please contact your healthcare insurance provider, or a certified Earlens Provider to find out if your plan covers Earlens.

Is there a trial period?

Yes, please discuss the details of the trial period with your Earlens Hearing Professional.

How much does the Earlens Hearing Solution cost?

The price of Earlens is set by the Earlens provider and will depend on your hearing needs. Make an appointment with your local Earlens provider to learn more.

Is there a warranty?

Earlens comes with a 3-year warranty. Within the warranty period, there is no charge for component replacement due to manufacturing defects, and software upgrades to your Earlens are provided at no charge. The system is also protected against loss or damage with one-time replacement coverage. Please consult with your local Earlens Hearing Professional for any additional costs beyond the warranty period.

What if something goes wrong with the Lens?

If you suspect the Lens isn’t working correctly, please call the Earlens Concierge at 1 (844) 730-5986 or your Earlens provider and do not try to remove the Lens yourself.

Where can I find the Earlens Patient Indications for Use?

You can download the Patient Indications for Use at earlens.com/ifu.

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