Ear Tips with replaceable cable have black letters imprinted on the plastic hood whereas Ear Tips with non-replaceable cables do not.

When cable removal is challenging:

• Use a rocking circular motion while pulling the cable out of the shell instead of a sharp pull or tug.
• Use insertion tool to facilitate removal, if needed. Use of other tools is not recommended.
• Hold the shell with a tissue to facilitate removal.
• Use a drop of mineral oil in coil pocket if needed to ease removal.

Use removal feature on the insertion tool to press medial end of coil out of the shell. You can also squeeze the shell to remove damaged parts from the shell and repeat insertion steps with a new cable.

Cable insertion/removal friction reduces with additional insertions and removals of cable.

While removing cables from a shell worn by a patient, wipe shell or cable with an IPA wipe to clean oil and/or cerumen.

Once fully inserted, the cable is secure and is designed to prevent separation from the shell during daily use.

Yes. When placing an order for a new patient, you will still need to measure the cable length needed using the audiologist’s sizing tool and enter that value in the new order form (between size 23 – size 41). Please see Product & Sizing Information section for more details.

There is no measuring tool to figure out what size to use. Because the sizes are in 2mm increments, you may have to use a size E or D. Inspect how the Ear Tip appears on the patient’s ear, and approximate – do you need a cable 6mm shorter (3 nickels shorter)? If yes, go 3 sizes down to “D.”

To prevent over-insertion of cable into the shell, block medial end of the shell with your finger or gently tap the shell against a solid surface (e.g., table).

• Wipe down/clean shell of cerumen and oil before attempting to remove cable.
• Verify that the new cable is not over-inserted.